Returns Policy

I accept returns within 14 days of receipt, provided items are undamaged. Personalised, bespoke, or sale items are non returnable please see details below.

Before returning any goods, email me at matt@naturallycrafted.co.uk with your full name, delivery address, and order number. I will assist you in arranging a refund or exchange. Please note that original and return postage costs are non-refundable, and you will be responsible for return shipping. I recommend using a tracked service, as I cannot be held liable for lost items.

Returned products must be in perfect condition and in their original packaging for resale. Upon receipt, if items are saleable, I will process a full refund to your original payment method, though it may take a few days to reflect in your account.

If you prefer an exchange, you'll need to cover the shipping costs of the new items, which I will try to keep minimal.

We cannot issue refunds or exchanges for items that are not in perfect condition. Please ensure items are well-packaged to avoid damage during transit, as we reserve the right to adjust refunds based on any reduction in value. 

Sale Item Returns

Please note that full refunds or exchanges are not available for sale items.